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Troubleshooting Guide This page will be updated on a regular basis. Check back often. If you have any questions or other issues, please send an e-mail to our product support department or call 1-508-833-1307.
Control Unit Control Unit is Blank Plug AC Adapter supplied (Part # 09-12010-009) into Control Unit. Make sure there is power to the outlet being used. Display shows Time and Date, but is flashing "Tank #" Wait at least 2 minutes after installation before the Control Unit will get a reading from the Transducer. Plug the connector from the Transducer into the jack on the Control Unit. Use STM Link program and open the "CU Configuration" option. Make sure the "RF" option is not checked. Control Unit displays incorrect readings The Unit averages some readings over a 24-hour period; it may take up to 24 hours before the Control Unit will display an accurate reading. To check actual distances from the Transducer press the "Select" button on the Control Unit to display the "Main Screen", then press and hold the "h" button. This screen will display actual distance, in inches, from the transducer, for Liquid Level, Sludge (bottom solids) and Scum (top solids). Press the "S" on the "SEPTICwatch" logo to return to the main screen. Make sure Tank configurations, (liquid level and Transducer height) are set up correctly. Check measurements taken during Transducer installation. Use the "Tank Setup" section of the Installation Manual to confirm the dimensions were inputted into Control Unit correctly. It is important when assembling the Transducer pipe, the top and bottom coupler are pushed all the way "home" into the pipe before attaching the Transducer bracket and inserting the top and bottom sheet metal screws. Make sure the top Transducer pipe coupling "key" is inserted into the space in the top pipe bracket. See Installation Manual, figure12. Confirm that the Transducer pipe is plumb. The Transducer must be at least 18" from the walls or baffles inside the tank. Some partioned tanks may not have the sufficient clearance for the monitor to work correctly. Bottom Solids reading when there appears to be no bottom solids Check tank setup to confirm correct Transducer height. Use long probe or measuring stick to check if there is any foreign object in the bottom of the tank. If possible, remove the object or push it to the far end of the tank. The transducer must be at least 18" from any side-wall or other object in the tank. Top Solids reading where there appears to be no top solids present Make sure the transducer is pointed towards the middle of the tank, not towards the tank tee or baffle. Control Unit Resets when touched Discharge Static Electricity from your hand before touching the control unit. Static Electricity may cause the Control Unit to power cycle. This does not harm the Control Unit. STM Link Cannot Communicate with TM This is most ofter caused by the port timeout being set too short. After starting the STM Link program, and before pressing the RS232 button, presss the "Comms Setup" button. Make sure that RS232 is set to At Least 2 seconds. Cannot communicate between Computer and Control Unit Make sure you are using the Serial Port connector (Part# 13-00014-000). This connector is not supplied with the unit. Please call 1-866-279-2824 to order one. Check for correct comm port. On "STM Link" program. Click "Comms Setup", change"RS232" port to the serial port #, usually Com 1. Also check that "Timeout" is set to 2 seconds. Cannot dial out using STM Link Program Check the Modem Port setting. Go to "Start", "Settings", and "Control Panel". Double click "Modems". Select the Modem you are using. Check the Port the modem is using. On "STM Link" program, click on "Comms Setup". Check that the "Modem" is set to the correct comm port for the modem you are using. Can connect computer to Control Unit but cannot read Transducer information Go to "Comms Setup". Change "RS232" timeout to 2 seconds. Problem when updating Transducer Software Program new software version on Transducer. If the update is interrupted during programming, an error will occur. (Do not attempt to open any other programs, or use the computer in any way while programming is in progress). The following warning may appear, "Could not reset TM". Click "OK" · Check the Timeouts. · Close the TM Programmer Window. · Click RS232. · Click Comms Setup. · Make sure RS232 Timeout is set to at least 2.00. Try to program the TM once more. If programming is not successful; Click the "TM Code Programmer" button. In the "TANK NUMBER" drop down box, select "ANY". Click "Load File" to open a box to locate the new file. The file will have an extension "hex" and will contain the letters "TM" in the filename. Find the correct file on your computer and click "Load" Click "Program TM Module" to begin programming. The progress bar will advance as the unit is programmed. As the programming is completed the following notice will appear "Lost contact with TM" Click OK, then close the "TM Code Programmer" window. Click on the "Upload Echo Samples" button. Click on "Erase Samples and Reset" The following box will appear. Click "Yes" The progress bar will advance. When completed, the box will appear. Click "OK"
Close the "Upload Echo Samples" Window.
My Computer does not have a Serial Port Some new computers, especially laptops, do not have a serial (DB9) port. The control unit requires a serial port for communications. You will need to purchase a Serial Port adapter. This can either be a PCI card or a USB to Serial Adapter. These items can be purchased at office supply stores and computer stores The USB to Serial adapter is also available for sale from Worldstone. Modem Operations Modem Setup Plug a working phone line into the "Phone Line" jack on the modem. To check if the phone line is active up to the modem, plug a working telephone into the "Phone" jack on the modem. A dial tone should be heard. If using the Wireless Modem Jack, (Part#13-00010-000), it is important to install the Base unit FIRST, and then install the extension unit. Also ensure that both units are securely attached to the wall outlets. See the directions inside the package for complete instructions. Make sure that the indicator lights on the front of the modem are lit. If not, check that the modem is plugged in and the power button is pushed in. |
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